Nothing Delights Us More Than Giving You the Tools to Support Your Clients With Empathy & Expertise

Frequently Asked Questions

Here are a few questions we get asked pretty regularly (in case you might have them too). 
If you have a question that isn't listed or want more information about one that is, don't hesitate to get in touch.

How often should I send out my bereavement newsletters? 

In our past hospice experience, we sent bereavement newsletters at months 1,3,6,9,and 13 after the death of the patient. When we switched to a more frequent model, the quality of our relationship with the bereavement client improved drastically. Why? Quite simply, the more often you help someone, the more they retain the information and remember your organization and your helpful bereavement counselors. The quality of your program attracts future hospice referrals. Our newsletters have received multiple compliments by surveyors. Sending the Tending Grief newsletter series every other month addresses key grief issues and keeps your organization and services fresh in their mind.

Do you offer same-day shipping?

We offer same day shipping on time sensitive materials. For example, our Winter Holiday newsletter needs to be sent out to arrive to clients prior to the winter holidays, so we make every effort to get those shipped the same day. In other cases, we ship within 24 hours of receiving the order. We do take vacations occasionally and have busy seasons, so during those times there may be a few days before we ship. Rest assured, getting your materials to you is a top priority, and we ship as soon as we can.

 

Do you offer volume discounts?

Yes, our volume discounts are listed in the pricing table of our booklets and our newsletters. We aim to price our products so that organizations of any size can afford comprehensive, beautiful education materials. Our materials are full color throughout, contain 70% more information than our competitors, are updated regularly, and are priced less than the industry standard to make patient/caregiver information accessible for all EOL organizations. 

How do I get coupons and notifications of sales?

As an online store, we can't emphasize enough the importance of being on our newsletter email list. Any changes, updates, sales, discounts, freebies, new releases and new industry articles are all announced through emails to those who are interested in hearing about the above mentioned. It's our only way of keeping you informed, and it is very handy to receive that coupon just when you need more booklets or newsletters! Many people are also interested in when our new products are released, and we usually introduce them with a discount!

Discounts are ONLY available to our TEND email subscribers – so be sure to sign up here so you don’t miss any savings we offer. 

What is the difference between the hospice and standard editions of Nature Gave Us Butterflies?

The content in both the hospice and standard editions of Nature Gave Us Butterflies is identical, except for the phrasing that is used in the How Can I Help My Loved One sections. For example, in the hospice edition, one of the suggestions would say "ask your hospice nurse about medications that will help with anxiety," where the standard edition will say "ask your physician about medications that will help with anxiety." Either booklet will work for hospice care, but some hospices prefer the Hospice Edition to make sure they call hospice first.

Can I customize my booklet with my organization's logo?

Customizing your caregiver education booklets is for you and your agency if you love the content of our booklet, but still would like a personalized product that represents your agency or organization in a professional and beautiful manner. Customization is available with all of our booklets.

We create a professional booklet that coordinates with your media kit, colors, and company image. Our minimum order quantity is 500. Please see our customization page for more information.